FREQUENTLY ASKED QUESTIONS

What are TRED’s hours of operation?

*Online Chat Hours – we shoot for 24 hours a day seven days a week. If we happen to miss you, we’ll follow up ASAP.

*Phone Hours – 7am to 10pm seven days a week.

*Buyer Test Drive Hours – 8am to 7pm seven days a week.

*Vehicle Transaction and Delivery Hours – 7am to 10pm seven days a week.

Why should I sell my car with TRED?

TRED will help you sell your car quickly for more money than you would get selling it to a dealership or selling it yourself on Craigslist, without doing any legwork.

1 – we help you sell your car quickly by listing it through our network of partners, including AutoTrader, Cars.com, CarGurus, EBay Motors, Edmunds, Truecar and more.

2 – we help you sell it for more money by offering assurances of quality and buyer services such as a Carfax vehicle history, a 150-point inspection, seven day buy back protection, extended warranties, GAP insurance and financing.

Here are some of the benefits of selling with TRED:

*Free Until it Sells – free until your car sells for a price that you approve. If it does, we charge $499, and you can cancel at any time.

*Get Thousands More – sell for thousands more than dealer trade in value or Craigslist street value with our marketing and buyer assurances of quality.

*100% Safe & Easy – we check every buyer’s financial and criminal background so you don’t waste your time. No flakes allowed!

*Save Hundreds on Marketing - we distribute your listing across all major automotive websites. 95% of buyers will see your car.

*Offer Assurances - buyers pay more for assurance, like a Carfax report, an inspection, buy back protection, financing and insurance.

*Save 10 Hours – how much do you value your time? Selling a car takes an average of 10 hours. With TRED it takes less than one.

How does the selling process work?

1 – Listing – download our app, snap some photos of your car, choose your starting list price and launch your listing across our network of sites. You can manage your listings and view your aggregate marketing stats all from one place – the app.

2 – Bid/ask – you will receive buyer bids on your car via email and text. You may accept, counter or decline offers anonymously. If a buyer wants to test drive your car, we’ll confirm its availability before coming out to facilitate the test drive for you.

3 – Transaction – once you and your buyer agree to a price, your buyer will have 72 hours to pay for your car (otherwise we will re-list it). As soon as your buyer pays, we’ll pay you via wire transfer and we’ll come pick up your car and provide all paperwork.

Download our iOS app on the App Store, download our Android app on the Play Store, or give us a call.

 

How is TRED different?

TRED skips fixed costs by not owning real estate or cars and by not employing salespeople, which means that you pay a thinner transaction cost. Therefore, if you’re buying through TRED, you’ll get the lowest possible price, and if you’re selling through TRED, you’ll get the highest possible price. Plus, you get a safer, hassle free connection to your counter party. On the seller side, we take care of marketing and transacting your car (and facilitating loan repayment if you have one). On the buyer side, we offer assurances of quality such as a vehicle history, an inspection, buy back protection, financing, warranties and insurance.

But don’t just take our word for it, read our customer reviews on Yelp or Google Plus.

How do price negotiations work?

All transaction pricing is determined by buyers and sellers through our online bidding tool. Buyers have the opportunity to place bids regardless of whether they have test driven vehicles. Sellers have the opportunity to accept, counter or decline all incoming offers. Buyers have the opportunity to accept, counter or decline seller counter offers. All bids are anonymous and are communicated through our system via email and text message. They can also be reviewed on your TRED dashboard. Once a price has been mutually agreed upon, buyers have 24 hours to place a $50 deposit online to legitimize their offer, and 72 hours to complete their transaction through TRED. If a potential buyer fails to do so, the seller’s car is re-listed.

How high is TRED’s offer pricing?

TRED skips fix costs, such as cars and real estate, and allows you to sell directly to the next owner. This means that you keep more of the price the next owner pays for your car. Plus, TRED offers buyer assurances of quality and convenience, such as Carfax vehicle history reports, 150-point inspections, seven day buy back protection, extended warranties, GAP insurance, financing, and home delivery. It all adds up to more money for your car than you could get on your own even after paying $499 with no hidden fees - without any work.

How long will it take to sell my car with TRED?

The time is takes to sell your car is largely up to you. You will have the option to list your car for any price you wish, or to adhere to our list price strategy and the recommendations of our algorithm and team of experts. That said, on average it takes us two to three weeks to sell a car to another private party.

How much does it cost to sell my car with TRED?

Once your car sells for a price you approve, we charge $499 with no hidden fees. There is no cancellation fee if you do not approve your sale price or if you wish to delist your car with TRED before it sells.

What if I have a car loan?

Car loans are easy. If you have a loan on your vehicle, we will calculate the total money you owe to your financial institution, and we will net that amount out of your sale price when your car sells. If you owe less than your sale price, then we will repay your financial institution and cut you a check for the difference. If you owe more than our previously determined floor selling price for your car, then you will need to agree in advance to cut a check to your financial institution for the difference between our floor selling price and your loan balance when your car is sold.

What if I have a car lease?

Car leases are easy. If you have a lease on your vehicle, we will calculate the total money you owe to your financial institution, and we will net that amount out of your sale price when your car sells. If your lease is worth less than your sale price, then we will repay your financial institution and cut you a check for the difference. If your lease is worth more than our previously determined floor selling price for your car, then you will need to agree in advance to cut a check to your financial institution for the difference between our floor selling price and your lease value when your car is sold.

Does TRED have seller requirements for vehicles for sale?

Yes. TRED sellers must be 18 years of age or older and reside in the United States. Additionally, your car must have clean title, a clean vehicle history, and it must not have been used as part of any government or commercial fleet operation.

What if you guys damage my car – is TRED insured?

Your vehicle is covered by our commercial garage policy. Should your vehicle be damaged during a test drive with a prospective buyer, we cover up to $100,000 in vehicle damages, and $1,000,000 in non vehicle damages.

Do I need to prepare my car to be listed and showed with TRED?

To maximize your selling price, we do recommend that you get your car washed or detailed before your photos are taken. A clean car will improve its online presentability in our professional photos, and its offline presentability during test drives with prospective buyers (we also encourage you to keep using your car as you normally would until it sells, so we understand if your car isn’t sparklingly clean when we show it to a prospective buyer). At a minimum we recommend that you remove items that are none essential such as last season’s sports gear or that collection of candy wrappers.

For more information, check out our seller’s prep guide.

Will you need to borrow my car so potential buyers can test drive it ?

Although not all buyers require a test drive before buying car through TRED, most of them do. So most likely, potential buyers will want to test drive your car. For all appointments, we promise to confirm a time that works for you (ie, when you don’t need your car) and a location that works for you (ie, near wherever your car happens to be). And don’t worry, we’ll chaperone the whole experience to make sure that potential buyers don’t steal your Altoids or abuse your car during the test drive.

What if I need to keep my car until a certain date – can I still list it now?

Need to hold on to your car until you move next week, or until your new Tesla arrives next month? No problem. Goodbyes are hard, we get it. Just let us know now long you need your vehicle, and we’ll be sure to set up your purchase to be contingent on your vehicle release date.

Do buyers typically make a bid before they test drive, or test drive before they make a bid?

It depends on the buyer. Some of our buyers prefer to test drive before they make a bid, some buyers prefer to make a bid before they test drive, and some buyers never test drive. If you’re a seller, you shouldn’t be concerned whether your prospective buyer schedules a test drive first or makes a bid first. There is no correlation between which action a buyer takes first and her likelihood of buying your car. If you’re a buyer, you should proceed however you feel most comfortable.

Can I trade in a car with TRED?

Yes. When you first sell a car on our platform, you must cover the full cost of our services. However, if you subsequently buy a car, we will only charge you sales tax on the difference between the car you purchased and the car you sold. If you sold a car for more than the car you purchase, you won’t owe any sales tax on the car you purchase. Similarly, when you first purchase a car on our platform, you must pay the full sales tax on your vehicle. However, if you subsequently sell a car, we will refund you the sales tax on the difference between the car you purchased and the car you sold. If you buy a car for less than the car you sell, we will refund you all of the sales tax you paid on the car you purchased. For example, if you buy a car with us for $15,000, and your car ends up selling with us for $10,000, we will refund your sales tax paid on $5,000, which saves you about $1,000: ($15,000 – $5,000) * 10% = $1,000 (actual state sales tax in Washington is 9.9%).

Why should I buy a car with TRED?

As a car buyer, you will get low pricing and high assurance. You will minimize your purchase price by buying directly from the last owner while also benefitting from the assurances of quality you can expect from a dealer – but without the hassle of setting foot on a dealership.

Here are some of the benefits of buying with TRED:

*A Carfax Vehicle History on All Vehicles – we offer a free Carfax report on all vehicles that will include accident, servicing and registration history.

*150-Point Inspection on All Vehicles – we offer a 150-point inspection from our ASE Certified team of mechanics.

*Seven Day Buy Back Protection on All Vehicles – we off seven day buy back protection. If you decide that you don’t want the car within seven days after purchasing it, we’ll refund you in full.

*Hassle Free Financing on All Vehicles – we offer quick and easy access to financing at competitive rates from our network of banks and credit unions.

*Extended Warranties on All Vehicles – we offer extended warranties across a range of coverages and terms that will protect your investment for the life of your ownership.

*GAP Insurance on All Vehicles – we offer insurance coverage to protect your investment in the event of a total loss of your vehicle.

*Safe and Convenient – you don’t have to meet any strangers, we accept many forms of payment, and we can deliver to your driveway.

*Skip the Hassle – you won’t step foot in a dealership.

How low is TRED’s car pricing?

TRED skips fix costs, such as cars and real estate, and allows you to buy directly from the last owner. Plus, TRED offers quality guarantees and conveniences, such as a Carfax vehicle history report, a 150-point inspection, seven day buy back protection, warranties, financing, and home delivery. It all adds up to save you more money and time.

How does TRED’s 150-point buyer’s inspection work?

If you would like a take one of our cars “under the microscope”, we are happy to provide our 150-point buyer’s inspection. Our inspections include full discovery of each car’s exterior, interior, functionality, tires wheels brakes, power train and electrical systems, frame and underbody, and drivability. We’ll provide you with a full report, which will include an estimate to fix any pre-existing damage. Buyer’s inspections cost $150.

How does TRED’s 7-day buy back protection work?

We offer seven day buy back protection on all of our vehicles. If you decide that you want to return the vehicle you purchase within seven days after purchasing it, we will buy it back from you and refund you in full, provided that the vehicle has not incurred any of the following since purchase: 1,000+ miles of driving, been in an accident, incurred body damage or part removal, incurred flood or fire damage, incurred wheel or tire damage or deflation.

Sellers are not required to repurchase their vehicles in these scenarios. Repurchase protection is part of our selling service.

What is TRED Hassle-Free Financing?

On all vehicles we offer competitive financing from our network of banks and credit union partners. You can expect rates as low as 1.99%, availability at any credit score, same-day approval, and the choice of your preferred lending partner. You can learn more about TRED Hassle-Free Financing at tred.com/financing.

What are TRED Hassle-Free Warranties?

We offer extended vehicle service contracts across a range of coverages and terms. You can learn more about Hassle-Free Warranties www.tred.com/warranty.

What is TRED GAP Insurance?

We offer Guaranteed Asset Protection insurance on all vehicles that covers the financial gap between the actual cash value of your car and the payoff amount of your loan or lease in the event of a total loss. We offer:

*Terms up to 84 months and up to 150% of MSRP.

*Protection for vehicles valued up to $100,000.

*Covers losses up to $50,000.

*Covers the vehicle’s insurance deductible up to $1,000.

To learn more visit tred.com/gap-insurance.

Can I test drive a car with TRED?

Heck yeah. Simply click the “Schedule a Test Drive” button on the relevant vehicle detail page at tred.com to drive one of the vehicles on our site.

How can I pay for a car with TRED?

We offer the following convenient payment options: (1) TRED Hassle-Free Financing, (2) cashier’s check, (3) bank check, (4) ACH, (5) wire transfer, (6) debit card, (7) credit card. Whatever works for you works for us.

If I buy a car from TRED do I have to pay sales tax?

In most US states, you must pay sales tax regardless of whether you purchased a new car from a dealership, a used car from a dealership, or a used car from another private party. In most Washington state counties, sales tax is 9.9%, which is the amount that we collect and remit to the Department of Revenue on a monthly basis on behalf of Washington residents. If you purchase a car from outside of Washington state, we will ship your car to you and you will be asked to pay your local state sales tax rate when you register your vehicle at your local Department of Motor Vehicles (in most states).

If you trade in a car to Tred, we will deduct your trade in price from your purchase price, and you will only have to pay tax on the difference in value. For example, if you trade in a car for $10,000 and buy a car for $15,000, you will only have to pay tax on $5,000.

Does TRED have buyer requirements?

Yes. You must be 18 years of age or older and reside in the United States to buy a car with TRED.

In which states does TRED operate?

If you’re buying a car, we can deliver it for purchase to your home or office anywhere in the country.

If you’re selling a car, we can help sell it if it’s located within the greater Seattle area.