FREQUENTLY ASKED QUESTIONS

What are TRED’s hours of operation?

*Online Chat Hours – we shoot for 24 hours a day seven days a week. If we happen to miss you, we’ll follow up ASAP.

*Phone Hours – 8am to 10pm seven days a week.

*Test Drive Hours – contingent on the seller.

Why should I sell my car with TRED?

TRED will help you sell your car quickly for more money than you would get selling it to a dealership or selling it yourself on Craigslist, without doing any legwork.

1 – we help you sell your car quickly by listing it through our network of about 40 major auto sites, including AutoTrader, CarGurus, TrueCar, and more.

2 – we help you sell it for more money by offering assurances of quality and buyer services such as a Carfax vehicle history, a 150-point inspection, financing, extended warranties and GAP insurance.

Here are some of the benefits of selling with TRED:

*Free Until it Sells – free until your car sells for a price that you approve. If it does, we charge $499, and you can cancel at any time.

*Get Thousands More – sell for thousands more than dealer trade in value or Craigslist street value with our marketing and buyer assurances of quality.

*Make is Easy – no flakes allowed. We vet every buyer so you don’t waste your time.

*Save Hundreds on Marketing – we distribute your listing across all major automotive websites. 95% of buyers will see your car.

*Offer Assurances – buyers pay more for assurance, like a Carfax report, a 150-point inspection, financing, warranties and insurance.

*Save 10 Hours – how much do you value your time? Selling a car takes an average of 10 hours. With TRED it takes less than one.

How does the selling process work?

1 – Listing – download our app, snap some photos of your car, choose your starting list price and launch your listing across our network of sites. You can manage your listings and view your marketing stats from the app. We’ll mail you a TRED Seller Packet that will come in handy once you receive an offer that you approve.

2 – Bid/ask – pre-qualified buyers will send you test drive requests and bids which you will receive via push notification from the app. You may choose the time and place of any test drive. You may accept, counter or decline any offer.

3 – Transaction – once you and your buyer agree to a price, your buyer will have three business days to pay for your car (otherwise we will re-list it). As soon as your buyer pays, we’ll handle all paperwork, we’ll arrange for them to pick up your car and we’ll pay you via wire transfer.

Download our iOS app on the App Store, download our Android app on the Play Store, or give us a call.

 

How is TRED different?

TRED skips fixed costs by not owning real estate or cars and by not employing salespeople, which means that you pay a thinner transaction cost. Therefore, if you’re buying through TRED, you’ll get the lowest possible price, and if you’re selling through TRED, you’ll get the highest possible price. Plus, you get a hassle free connection to your counter party. On the seller side, we take care of marketing and transacting your car (and facilitating loan repayment if you have one). On the buyer side, we offer assurances of quality such as a CarFax vehicle history, a 150-point inspection, financing, extended warranties and GAP insurance.

But don’t just take our word for it, read our customer reviews on Yelp or Google Plus.

How do price negotiations work?

All transaction pricing is determined by buyers and sellers through our online bidding tool. Buyers have the opportunity to place bids regardless of whether they have test driven vehicles. Sellers have the opportunity to accept, counter or decline all incoming offers. Buyers have the opportunity to accept, counter or decline seller counter offers. All bids are anonymous and are communicated through our system via push notification, email and text message. Once a price has been mutually agreed upon, buyers have 24 hours to place a $50 deposit online to legitimize their offer, and three business days to pay in full through TRED. If a potential buyer fails to do so, the seller’s car is re-listed.

How high is TRED’s offer pricing?

TRED skips fix costs, such as cars and real estate, and allows you to sell directly to the next owner. This means that you keep more of the price the next owner pays for your car. Plus, TRED offers buyer assurances of quality and convenience, such as Carfax vehicle history reports, 150-point inspections, financing, extended warranties, GAP insurance and vehicle shipping. It all adds up to more money for your car than you could get on your own even after paying $499 with no hidden fees – without any work.

How long will it take to sell my car with TRED?

Most cars sell in two to three weeks. That said, the time is takes to sell your car is largely up to you. You will have the option to list your car for any price you wish, or to adhere to our list price strategy and the recommendations of our algorithm and team of experts.

How much does it cost to sell my car with TRED?

Once your car sells for a price you approve, we charge $499 with no hidden fees. There is no cancellation fee if you do not approve your sale price or if you wish to delist your car with TRED before it sells.

What if I have a car loan?

Car loans are easy. If you have a loan on your vehicle, we will calculate the total money you owe to your financial institution, and we will net that amount out of your sale price when your car sells. If you owe less than your sale price, then we will repay your financial institution and cut you a check for the difference. If you owe more than our previously determined floor selling price for your car, then you will need to agree in advance to cut a check to your financial institution for the difference between our floor selling price and your loan balance when your car is sold.

What if I have a car lease?

Car leases are easy. If you have a lease on your vehicle, we will calculate the total money you owe to your financial institution, and we will net that amount out of your sale price when your car sells. If your lease is worth less than your sale price, then we will repay your financial institution and cut you a check for the difference. If your lease is worth more than our previously determined floor selling price for your car, then you will need to agree in advance to cut a check to your financial institution for the difference between our floor selling price and your lease value when your car is sold.

Does TRED have seller requirements for vehicles for sale?

Yes. TRED sellers must be 18 years of age or older and reside in the United States. Additionally, your car must have clean title, a clean vehicle history, and it must not have been used as part of any government or commercial fleet operation.

What if a buyer damages my car on a test drive?

All buyers are screened in advance to ensure that they have a valid driver’s license and proof of auto insurance. Before your test drive, we’ll help you check for both before anyone steps foot in your vehicle.

 

Do I need to clean my car before taking photos or showing it to a prospective buyer?

If your car is dirty, we do recommend that you clean it inside and out before taking photos. A clean car will make your advertisements look much more attractive. Similarly, if your car is dirty, we recommend that you clean it before meeting with a prospective buyer. But don’t worry about that just yet. Our test drive reminders and checklists will walk you through test drive preparation when the time is right.

For more information, check out our seller’s prep guide.

What if I need to keep my car until a certain date – can I still list it now?

Need to hold on to your car until you move next week, or until your new Tesla arrives next month? No problem. Goodbyes are hard, we get it. Just let us know how long you need your vehicle, and we’ll be sure to set up your purchase to be contingent on your vehicle release date.

What do buyers do first: test drive, make an offer, or have a car inspected?

It depends on the buyer. Some of our buyers prefer to test drive before they make a bid, some buyers prefer to make a bid before they test drive, and some buyers never test drive. Similarly, regarding the inspection, some buyers have a car inspected first, others have it inspected after they test drive it or make an offer, and some never have it inspected. That said, we recommend that all buyers test drive a car (if they live close enough to the seller to do so) and that all buyers have a car inspected – but neither is a requirement.

If you’re a seller, you shouldn’t be concerned whether your prospective buyer schedules a test drive first, makes a bid first or schedules an inspection first. There is no correlation between which action a buyer takes first and her likelihood of buying your car. If you’re a buyer, you should proceed however you feel most comfortable.

Why should I buy a car with TRED?

As a car buyer, you will get low pricing and high assurance. You will minimize your purchase price by buying directly from the last owner while also benefitting from the assurances of quality you can expect from a dealer – but without the hassle of setting foot on a dealership.

Here are some of the benefits of buying with TRED:

*A Carfax Vehicle History on All Vehicles – we offer a free Carfax report on all vehicles that will include accident, servicing and registration history.

*150-Point Inspection on All Vehicles – we offer a 150-point inspection from our ASE Certified team of mechanics.

*Hassle Free Financing on All Vehicles – we offer quick and easy access to financing at competitive rates from our network of banks and credit unions.

*Extended Warranties on All Vehicles – we offer extended warranties across a range of coverages and terms that will protect your investment for the life of your ownership.

*GAP Insurance on All Vehicles – we offer insurance coverage to protect your investment in the event of a total loss of your vehicle.

*Make it Easy – you don’t have to meet any strangers, we accept many forms of payment, and we can deliver to your driveway.

*Skip the Hassle – you won’t step foot in a dealership.

How low is TRED’s car pricing?

TRED skips fix costs, such as cars and real estate, and allows you to buy directly from the last owner. Plus, TRED offers quality guarantees and conveniences, such as a Carfax vehicle history report, a 150-point inspection, financing, warranties, insurance and vehicle shipping. It all adds up to save you more money and time.

Do you recommend that I get a 150-point inspection?

Yes.

How does TRED’s 150-point buyer’s inspection work?

If you would like a take one of our cars “under the microscope”, we are happy to provide our 150-point buyer’s inspection. Our inspections include full discovery of each car’s exterior, interior, functionality, tires wheels brakes, power train and electrical systems, frame and underbody, and drivability. We’ll provide you with a full report, which will include an estimate to fix any pre-existing damage. Buyer’s inspections cost $150.

What is TRED Hassle-Free Financing?

On all vehicles we offer competitive financing from our network of banks and credit union partners. You can expect rates as low as 1.99%, availability at any credit score, same-day approval, and the choice of your preferred lending partner. You can learn more about TRED Hassle-Free Financing at tred.com/financing.

What are TRED Hassle-Free Warranties?

We offer extended vehicle service contracts across a range of coverages and terms. You can learn more about Hassle-Free Warranties www.tred.com/warranty.

What is TRED GAP Insurance?

We offer Guaranteed Asset Protection insurance on all vehicles that covers the financial gap between the actual cash value of your car and the payoff amount of your loan or lease in the event of a total loss. We offer:

*Terms up to 84 months and up to 150% of MSRP.

*Protection for vehicles valued up to $100,000.

*Covers losses up to $50,000.

*Covers the vehicle’s insurance deductible up to $1,000.

To learn more visit tred.com/gap-insurance.

Can I test drive a car with TRED?

Heck yeah. Simply click the “Schedule a Test Drive” button on the relevant vehicle detail page at tred.com to drive one of the vehicles on our site.

How can I pay for a car with TRED?

We offer the following convenient payment options: TRED Hassle-Free Financing, ACH, debit card and credit card. Whatever works for you works for us.

If I buy a car from TRED do I have to pay sales tax and vehicle fees?

In the 45 US states that have a sales tax, you must pay sales tax regardless of whether you purchase a new car from a dealership, a used car from a dealership, or a used car from a private party. In all states you must pay vehicle fees (such as title and registration). With TRED, depending on how you plan to pay for your vehicle, we will either collect and remit your state and county-specific taxes and fees for you, or we will advise you regarding how to do so.

How do I take possession of the car once I buy it?

You will have the option to meet with your seller to take possession of your vehicle, or to have it delivered to your doorstep. It’s up to you!

Does TRED have buyer requirements?

Yes. You must be 18 years of age or older and reside in the United States to buy a car with TRED.

In which states does TRED operate?

If you’re buying a car, we can deliver it for purchase to your home or office anywhere in the country.

If you’re selling a car, we can help sell it if it’s located within the Washington or Oregon area.